↑ Apple Care
November 6th, 2008My 10 month old iMac died about 10 days ago and I called Apple Care. The support rep quickly determined that it was the hard drive and set up an appointment at the nearest Apple Store for the next day. In the store they flashed my name on a big board showing the next appointments and called me at a couple of minutes after the scheduled time.
The Genius Bar employee quickly hooked up a power cord, keyboard and mouse to the computer (I had been told on the phone to bring my own but that wasn’t necessary) plus an external hard drive and was able to boot from it. He looked online at their inventory and saw that they had the necessary hard drive in stock and told me that the repair would be done in 1-2 days. The next day was a Sunday but he said that there were some people working on Sundays (however fewer than normal) so not to assume that it could be until Tuesday before being done. He was right and on Monday I got a phone call saying that the computer was ready. It’s now been a week and things are working pretty normally.
So, although, I hate buying extended warranties, the $189 for 3 years of Apple Care probably just paid for itself. Now, the hard drive shouldn’t have failed after only 10 months but that’s the way it goes. I do consider the service I got from the Apple employees to be excellent and the speed better than expected. My only complaint is that the 2 Apples stores in San Diego (and many other places) are in shopping malls so it’s a far walk from the parking lot to the store and a 24″ iMac is heavy.










